Knowledge Base

Most Frequently Asked Questions

AI Candidate Screening

What is the AI screening experience like for candidates?

Candidates join a scheduled or on-demand video session using their camera and microphone, where they respond to a structured set of job-relevant questions with real-time follow-ups based on their answers. They also have the opportunity to ask questions during the session, so it’s not one-sided. The interview is recorded with their consent and clearly positioned as a structured screening, not a live conversation with a person. The experience is direct, consistent, and focused on evaluating real capability, with confirmation and next steps provided at completion.

Is this the same as a human interview?

No. It serves a different purpose. Right Hire delivers a structured, AI-powered interview designed to evaluate candidates consistently at scale. It replaces unstructured early interviews and standardizes how candidates are assessed. Your team still conducts interviews that determine the final decision.

How do candidates typically respond to this experience?

In a University of Chicago Booth School study of 70,000 applicants, 78% chose to interview with an AI over a human recruiter when given the option.

ATS Integrations and Support

Is implementation handled by your team?

Yes. Our team works closely with you during onboarding to scope your workflow, configure the integration, and ensure everything is aligned with your hiring process from day one.

Do you support custom workflows?

Yes. Right Hire is flexible and can be configured to match your existing hiring process, including interview stages, evaluation criteria, scorecards, and decision workflows.

How long does ATS integration usually take?

Most teams are fully integrated and up and running within 1–2 business days, depending on the complexity of the workflow and ATS setup

Will candidates have to create another account?

No. Candidates complete the interview through a simple, guided experience without needing to create a separate account, ensuring a smooth and frictionless process.

How does integration work?

Right Hire connects to your ATS to support key actions such as syncing candidates, triggering interview stages, sending invitations, and returning structured interview results and insights back into your workflow.

Does Right Hire replace our ATS?

No. Right Hire is not meant to replace your ATS. It integrates directly with your existing system and acts as an extension to your ATS. Candidates flow in, structured interview results flow back enhancing your process without disrupting it.

Which ATS systems does Right Hire integrate with?

Right Hire integrates with 70+ ATS platforms, including the most commonly used systems.

Bias in Hiring

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Candidate Experience

How do you address hiring bias?

Bias can enter hiring through inconsistent questions, subjective scoring, inaccurate transcripts, facial or emotion analysis, and the way human reviewers respond to AI recommendations. Right Hire is designed to reduce this risk through a structured process. Candidates are evaluated against the same role-specific criteria, scoring follows a defined rubric, and each result is tied to evidence from the candidate’s recorded responses and transcript. The platform does not use facial or emotion analysis, and it does not claim to eliminate bias. Instead, it gives hiring teams a more consistent, transparent, and reviewable process that supports adverse-impact monitoring, auditing, and informed human decisions.

How do you address bias in AI-based interviews?

Bias in hiring shows up in a few specific ways: inconsistent questioning, subjective interviewer judgment, and decisions that cannot be explained after the fact. Many AI tools introduce a different risk by using scoring models that are difficult to interpret or audit. Right Hire focuses on reducing those risks through structure and visibility. Every candidate is asked the same role-specific questions and evaluated against the same defined criteria. Scoring is tied to evidence from the candidate’s actual responses, and hiring teams can review both the interview and how each score was produced. This creates a consistent evaluation process and a clear record of how decisions were made. Right Hire does not claim to fully remove bias but removes a large portion of variability and makes the process easier to review, audit, and defend.

Aren’t AI interviews inherently non-transparent?

In many cases, yes. Most tools don’t clearly show how candidates are evaluated, which creates distrust and makes outcomes hard to explain. Right Hire takes a different approach. Evaluations are based on defined, role-specific criteria, and every score is tied to what the candidate actually said in the interview. Hiring teams can review the full conversation and see how each result was reached. Candidates also know what step they’re in and what happens next, so the process is clear and straightforward rather than unclear or hidden.

Is this one of those AI interviews with an avatar or virtual interviewer?

No. We do not use avatars or human-like AI interviewers. The interview is intentionally not designed to simulate a person, avoiding confusion and maintaining a transparent, straightforward experience focused on candidate responses rather than presentation.

How long does a typical interview take?

Interview structure is fully customizable, but most interviews take between 30 and 45 minutes

What does the candidate experience look like?

Candidates complete a structured, on-demand interview. They answer job-relevant questions, receive consistent experience, and get clear confirmation of completion and next steps.

Cheat and Fraud Detection

How does resume review connect to the interview?

Right Hire uses resume review to identify claims that need validation. The structured interview can then probe those areas directly instead of treating the resume as reliable by default.

How does Right Hire identify AI-assisted answers?

Right Hire looks across the full interview, including answer consistency, reasoning depth, follow-up performance, and patterns that may suggest scripted or externally supported responses. Follow-up questions help test whether the candidate can explain and apply their answer.

Can Right Hire detect proxy participation in a remote interview?

Right Hire reviews identity and behaviour indicators that may suggest proxy participation or unauthorized assistance. Findings are presented with the recording and transcript so the hiring team can review the evidence.

What's the difference between candidate fraud and interview cheating?

Candidate fraud usually involves false identity, proxy participation, fake credentials, or inflated experience. Interview cheating means the candidate may be present, but they are relying on AI, scripts, or outside help to answer questions they may not be able to answer on their own. Right Hire helps teams review both risks before candidates advance.

Cheat and Fraud Detection

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Evaluation Criteria

Does Right Hire provide actionable recommendations or just data?

Right Hire surfaces data, scores, evidence, behavioral flags, integrity signals and synthesizes this into a clear hiring recommendation for each candidate. The goal is to give hiring teams everything they need to make a confident, defensible decision quickly, without requiring them to interpret raw data themselves.

What do hiring teams see when reviewing candidates?

Hiring teams see recorded interviews, transcript-backed, evidence-based scoring, documented strengths and gaps, and side-by-side comparisons. They can review how each candidate performed against the criteria and understand how the final score was determined.

How does the evaluation process stay consistent across candidates?

Every candidate is evaluated using the same criteria, structure, and scoring framework defined for the role. This removes variability from interviewer style or note-taking and ensures results are comparable across all candidates.

How are candidates scored?

Candidates are scored against predefined criteria using their recorded responses. The system uses AI to extract evidence from the transcript, evaluates performance across each category, and applies a rubric based score with supporting rationale.

Can we customize interviews for different roles?

Yes. Each role has its own interview structure, question set, and evaluation criteria. You can adjust depth, focus areas, and weighting so candidates are assessed based on what matters for that specific role.

How much control do we have over the interview and evaluation process?

You define the role, questions, and evaluation criteria before candidates enter the process. Interview kits can be edited at any time, including scoring categories, weighting, and disqualifying requirements. The structure is consistent, but the configuration is fully controlled by your team.

Does the system make hiring decisions?

No. It conducts the interview, organizes candidate responses, and produces structured evaluations. Your team defines the criteria, reviews the evidence, and makes every hiring decision.

How are candidates evaluated?

Evaluation is based on a defined rubric aligned to the role. The system analyzes responses, extracts supporting evidence, and assigns scores based on that rubric. Hiring teams can review both the scores and the underlying responses.

Global Hiring

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Governance

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News

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Pricing

Are disqualified candidates counted as completed interviews?

Yes, if the candidate connected and the session ran successfully. Disqualified candidates are still counted because the interview completed its screening function and produced an outcome.

How do you define a completed interview?

A completed interview means the candidate connected with the AI agent and the session ran without technical issues. This can include short interviews and candidates who are disqualified during the screening process.

Do Enterprise customers receive dedicated support?

Yes. Enterprise customers receive dedicated customer success support, onboarding, custom training, and a dedicated Slack or Teams channel for faster coordination.

Is onboarding or training included?

Starter and Pro plans include self-serve documentation, videos, and knowledge base access. Guided onboarding and training can be added as a one-time package. Enterprise plans include onboarding and custom training as part of the engagement.

Are there additional costs for integrations, setup, or usage overages?

There are no setup fees for standard onboarding. Each plan includes access to Right Hire’s structured screening platform, including candidate invitations, completed interviews, evaluation outputs, and self serve support resources. If interview usage exceeds your monthly plan limit, additional usage can be handled through a plan upgrade or agreed-upon overage pricing. Specific limits and capabilities vary by plan.

Are there additional costs for integrations?

No. Standard integrations with applicant tracking systems (ATS) are included. Right Hire integrates with 60+ ATS platforms without requiring custom development.

What are rollover credits?

Rollover credits allow unused interviews from one month to carry over into future months, providing flexibility for fluctuations in hiring volume.

What level of support is included in the pricing?

Starter plans include email support. Professional plans include priority support, and Enterprise plans include dedicated support with more hands-on assistance and service levels.

What is included in the pricing?

All plans include structured AI interviews, evaluation scoring, and access to the platform. Higher tiers include increased interview capacity, rollover credits, and enhanced support levels.

Is there a minimum commitment?

Monthly plans are available without long-term commitment. Pro and Enterprise plans require annual agreements and are designed for teams using structured screening as part of ongoing hiring operations.

How is Right Hire priced?

Right Hire is priced based on monthly interview volume, with tiered plans designed to support different levels of hiring activity — from small teams to enterprise-scale operations .

How does this compare to the cost of human interviews?

Human-led early interviews typically cost $100–$120 per interview when accounting for recruiter time and coordination. Right Hire reduces that cost while allowing teams to evaluate significantly more candidates.

What is included in each plan?

Each plan includes access to Right Hire’s structured screening platform, including candidate invitations, interview completion, evaluation outputs, and access to self-serve support resources. Specific limits and capabilities vary by plan.

Product Update

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Release Note

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Scalability

What languages are supported?

Currently interviews are offered in English with French and Spanish coming soon.

How does this help with high application volume?

It allows you to evaluate more candidates without increasing interview capacity. Candidates’ complete interviews on demand, and your team focuses on reviewing those who meet the defined criteria instead of scheduling and conducting early-stage interviews.

Security and Compliance

Right Hire is built with privacy by design. Key protections include:

PII Redaction: Candidate personally identifiable information is redacted before any AI processing using Microsoft Presidio, ensuring sensitive data is never exposed to the model. • Regulatory Compliance: Right Hire is GDPR and CCPA compliant. Candidates can request access to, correction of, or deletion of their data at any time. The platform is also BIPA and Texas CUBI compliant for biometric consent. • Data Isolation: Candidate data is isolated per employer and is never shared across organizations. • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest. • Deletion Requests: Processed within 30 days of submission. Right Hire is currently pursuing SOC 2 Type II certification. Full security documentation is available on request. For more information users can also visit the Trust Center.

How is candidate consent handled?

Candidates are required to provide explicit consent before participating in an interview. They are informed about recording, data usage, and how their responses will be evaluated before proceeding.

How is candidate data protected?

Candidate data is encrypted in transit and at rest. Sensitive personally identifiable information is removed before any data is processed by AI models, and access is restricted based on user role.

Does Right Hire support single sign-on (SSO) and enterprise identity management?

Yes. Right Hire supports SSO through standard protocols and allows organizations to manage authentication through their existing identity provider. Access is controlled through role-based permissions aligned to hiring responsibilities.

Can we see how our hiring process is performing across roles and pipelines?

Yes. Right Hire provides visibility into hiring activity and outcomes across jobs, candidates, and interviews, with the ability to drill down into job-level data to track progress and results.

Skillfishing

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Structured Interview

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Technical Hiring

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Technical Support - Admin

Where does this fit in the hiring process?

It can be used at any stage where consistent evaluation is needed. Some teams use it to replace early phone screens and interviews, while others use it to standardize technical or role-specific assessment. The role is the same in each case: structured, repeatable evaluation.

Can we customize interview questions and evaluation criteria, or is everything AI generated?

You have full control over the interview kit, including the questions asked and the criteria used to evaluate candidates.

How long does it take to set up and start using?

Most teams are up and running within 48 hours.

Technical Support - User

What happens if a candidate runs into technical issues during the interview?

If a candidate runs into issues, they can refresh or exit and return to continue the interview from where they left off.

Trends

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Why Right Hire

How is this different from other AI interview/screening tools?

Most tools try to replicate a human interviewer or rely on scoring that is difficult to explain. Right Hire focuses on structured evaluation. Every candidate receives the same role-specific questions, scored against defined criteria, with evidence tied directly to their responses. You can see how each outcome was produced.

Hi, How Can We Help You?

Most Frequently Asked Questions

AI Candidate Screening

ATS Integrations and Support

Bias in Hiring

Candidate Experience

Cheat and Fraud Detection

Cheat and Fraud Detection

Evaluation Criteria

Global Hiring

Governance

News

Pricing

Product Update

Release Note

Scalability

Security and Compliance

Skillfishing

Structured Interview

Technical Hiring

Technical Support - Admin

Technical Support - User

Trends

Why Right Hire

AI Structured Interviews.
Human Hiring Decisions.

Hi, How Can We Help You?

Most Frequently Asked Questions

AI Candidate Screening

ATS Integrations and Support

Bias in Hiring

Candidate Experience

Cheat and Fraud Detection

Cheat and Fraud Detection

Evaluation Criteria

Global Hiring

Governance

News

Pricing

Product Update

Release Note

Scalability

Security and Compliance

Skillfishing

Structured Interview

Technical Hiring

Technical Support - Admin

Technical Support - User

Trends

Why Right Hire

AI Structured Interviews. Human Hiring Decisions.

AI Structured Interviews.
Human Hiring Decisions.